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FAQs

Below you will find answers to our most frequently asked questions

What is iVittamobile 2.0?

iVittamobile 2.0 is the new and improved SIM from iVitta – powered by EE.

As well as being the largest 4G provider in Europe, EE is the UK’s most advanced digital communications company and we are looking forward to working with you to provide a higher level of service across the world.

Our new and improved iVittamobile 2.0 SIM cards are a fantastic and simplified version of the iVittamobile SIM and come with fantastic features;

• No more profile changes – you no longer have to worry about changing profiles depending on your location.
• Full SMS not SMS Lite – SMS can now be sent as per your handset messaging application.
• Call through- no call back – No more waiting for the network call-back to connect your calls.
• Cheaper Data in EU, US and many other countries.
• Auto APN – You will no longer need to manually adjust the APN settings.

I have an old iVittamobile SIM with credit, what do I do?

You will need to upgrade your SIM to the new iVittamobile 2.0 SIM as soon as possible as your current SIM no longer works.

Please check the Buy page for a list of stockists.

Alternatively you can purchase a new SIM online.

If neither of these options are suitable, please get in touch by emailing the team at hello@ivittamobile2.com where we will be able to help you get a new SIM as well as transfer any credit over to your new SIM.

How can I check my balance?

To check your balance, dial *125# and press send

How can I find out what my number is?

Your number can be found on the iVittamobile 2.0 SIM packaging as well as on the ‘settings’ section of your phone handset.

How do I add credit?

To add credit, dial *125*PIN# and press send (for example *125*1234567890# and press send)

Please note: iVittamobile 2.0 SIM can ONLY be credited with iVittamobile 2.0 credit vouchers.

Where can I find the cost of making a call or using data?

Click here to check our super low call and data rates.

What are my data settings?

Use the following settings on your handset:

APN: tslpaygnet
Username: (leave blank)
Password: (leave blank)

How much does it cost to send a message?

Click here to check how much it costs to send an SMS.

Can I use a new iVittamobile 2.0 SIM with an old top up voucher?

No. The iVittamobile 2.0 SIM can only be used with iVittamobile 2.0 credit vouchers.

If you have credit on your old iVittamobile SIM, please get in touch by emailing the team at hello@ivittamobile2.com

Can my balance be transferred from my iVittamobile SIM to my iVittamobile 2.0 SIM?

Yes – please contact the team who will be happy to assist you.

I want to become a stockist of the iVittamobile 2.0 SIM and credit vouchers, how do I obtain stock?

To become a stockist of iVittamobile 2.0 SIMS and credit vouchers, please get in touch with the iVitta team at hello@ivittamobile2.com

What is hya! ?

hya! is a calling app, in association with Globe Telecom, that allows two-way calling at great low rates and free messaging.

We developed this app to make it easier to communicate with loved ones back home.

hya! works by loading credit onto your app in order to make calls. Messaging is free. There are a number of different ways to purchase credit including via app, online, local distributors.

View our video here

How can iVittamobile 2.0 and hya! be used together?

You can use your data from your iVittamobile 2.0 SIM to download and use hya! app. Please note that you need to be connected to data (either SIM or WiFi) in order to use hya! (like with all mobile applications)

I’ve downloaded hya! – can I use iVittamobile 2.0 credit with hya! ?

No – hya! has its own credit vouchers which can only be used with hya! and iVittamobile 2.0 SIMS can only be used with iVittamobile 2.0 credit vouchers.

How do I contact you?

To get in touch, please contact hello@ivittamobile2.com

Download hya! using WiFi, local data or iVittamobile 2.0 data and enjoy even cheaper calls. Find out more