Below you will find answers to our most frequently asked questions
What is iVittamobile 2.0?
iVittamobile 2.0 is the new and improved SIM from iVitta – powered by EE.
As well as being the largest 4G provider in Europe, EE is the UK’s most advanced digital communications company and we are looking forward to working with you to provide a higher level of service across the world.
Our new and improved iVittamobile 2.0 SIM cards are a fantastic and simplified version of the iVittamobile SIM and come with fantastic features;
• No more profile changes – you no longer have to worry about changing profiles depending on your location.
• Full SMS not SMS Lite – SMS can now be sent as per your handset messaging application.
• Call through- no call back – No more waiting for the network call-back to connect your calls.
• Cheaper Data in EU, US and many other countries.
• Auto APN – You will no longer need to manually adjust the APN settings.
What are the iVittamobile 2.0 Data Bundles ?
We offer some great data bundles for all our iVittamobile 2.0 customers.
‘DATA EXTRA’ BUNDLES AVAILABLE IN:
Simply send a FREE SMS to 1250 with:
‘BUNDLE DATA300’ – 300MB – $4.90
‘BUNDLE DATA1GB’ – 1GB – $10
‘BUNDLE DATA2GB’ – 2GB – $20
‘BUNDLE DATA3GB’ – 3GB – $30
‘BUNDLE DATA35GB’ – 5GB – $45
NEW ‘CAN’ BUNDLES AVAILABLE IN:
Send a FREE SMS to 1250 with:
‘BUNDLE CAN1GB’ – 1GB – $20
‘BUNDLE CAN2GB’ – 2GB – $39
‘BUNDLE CAN3GB’ – 3GB – $58
NEW ‘ASIA PLUS’ BUNDLES NOW AVAILABLE IN:
Korea, Republic of (South Korea)
Send a FREE SMS to 1250 with:
‘BUNDLE ASIA500’ – 500 MB – $20
‘BUNDLE ASIA1GB’ – 1GB – $40
Customers will need to have enough credit available on your SIM. Customers can have one of each bundle on their account at the same time however customers cant have 2 of the same. Bundles can be purchased in any country but will only work in the countries listed above.
*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
How do I activate my SIM
To activate your SIM please make a FREE call to 1250. The call will not connect but this call will activate your SIM. This won’t use any of your balance so you are then able to buy the data bundle if you so wish.
How can I check my balance?
To check your balance, dial *125# and press send
How can I find out what my number is?
Your number can be found on the iVittamobile 2.0 SIM packaging as well as on the ‘settings’ section of your phone handset.
How can I buy an iVittamobile 2.0 SIM and credit voucher?
As well as buying your SIM and credit voucher through a number of outlets worldwide, you can also purchase these through our website. Simply go to the ‘Buy’ page and select either ‘Buy a SIM’ or ‘Buy a voucher’. SIMS can be sent to any address worldwide and vouchers are sent immediately by email.
How do I add credit?
To add credit, dial *125*PIN# and press send (for example *125*1234567890# and press send)
Where can I find the cost of making a call or using data?
Click here to check our super low call and data rates.
What are my data settings?
Use the following settings on your handset:
Username: (leave blank)
Password: (leave blank)
How much does it cost to send a message?
Click here to check how much it costs to send an SMS.
Will my SIM or credit vouchers expire?
If your SIM does not make a chargeable event (a call or text) for 6 months then the SIM will automatically be de-activated and you will need to buy a new SIM.
Credit vouchers never expire.
I want to become a stockist of the iVittamobile 2.0 SIM and credit vouchers, how do I obtain stock?
To become a stockist of iVittamobile 2.0 SIMS and credit vouchers, please get in touch with the iVitta team at email@example.com
What is hya! ?
hya! is a calling app that allows two-way calling at great low rates and free messaging.
We developed this app to make it easier to communicate with loved ones back home.
hya! works by loading credit onto your app in order to make calls. Messaging is free. There are a number of different ways to purchase credit including via app, online, local distributors.
How can iVittamobile 2.0 and hya! be used together?
You can use your data from your iVittamobile 2.0 SIM to download and use hya! app. Please note that you need to be connected to data (either SIM or WiFi) in order to use hya! (like with all mobile applications)
I’ve downloaded hya! – can I use iVittamobile 2.0 credit with hya! ?
No – hya! has its own credit vouchers which can only be used with hya! and iVittamobile 2.0 SIMS can only be used with iVittamobile 2.0 credit vouchers.
How do I contact you?
To get in touch, please contact firstname.lastname@example.org